Tuesday, July 12, 2022
How to convince coworkers to support your idea?
Thursday, April 21, 2022
Improving your communication effectiveness
Thursday, March 10, 2022
Improving performance by combining Data Science and Coaching
Gathering and analyzing data is an
effective way of identifying shortcomings and areas of lag in an organization. An
experienced business coach has the requisite skills needed to
leverage this data for generating insights and could guide in implementing the
necessary interventions.
What is data science?
Data science is a method used for
analyzing data and uncovering insights. It combines math, statistics,
programming, advanced analytics, and at times some AI. By performing advanced
data analysis, we can reveal patterns in business functioning that allow
leaders to make informed decisions about the necessary changes. That is
when coaching steps in to ensure much greater success and efficacy.
Steps for improving your team's
performance
Here are a set of steps needed to improve the performance of any team:
1. Define a SMART
goal
2. Reflect on past
performance & analyze root causes
3. Devise a plan
of action
4. Facilitate
check-ins meetings & explore best practices
5. Monitor
progress, provide feedforward, and celebrate success
6. Review
shortcomings and realign your actions with the goal(s)
7. Debrief and
develop a plan for further growth
Define what you want to achieve
Before you start implementing any
changes, it is crucial to define your goal(s). The best way to do so is to
implement the SMART goal approach:
- Specific
- Measurable
- Aggressive yet Achievable
- Relevant
- Timebound
A SMART goal is the most compelling way
to increase your probability of achieving the goals you’ve envisioned. As part
of my work as a Performance Coaching with the District Management Group, framing a
SMART goal is the north star that guides the team in this journey. A SMART goal
sets the stage for achieving breakthroughs on an incremental basis.
Reflect on past performance & analyze
root causes
After you’ve envisioned your goals, it is
time to do a retrospective on past performance to reflect on what has worked so
far and what hasn’t. This enables us to analyze the root cause of
inefficiencies and roadblocks in your organization. One of the fundamental
tools used for this analysis is a fishbone diagram created by the Japanese
management thinker - Dr. Kaoru Ishikawa. Using a fishbone diagram, you can
clearly correlate the causes that impact your objectives. It will help reveal
any challenges and impediments on the path to realizing your goals. This is a
highly effective tool to help categorize ideas and novel approaches into
meaningful themes for further exploration and intervention.
Devise an action plan
Brainstorming comes in handy when
developing a plan of action. It is an effective method to explore all the possibilities
and come up with different ways to achieve the objectives. It employs our
ability to experiment with a ‘fail fast & fail small mantra. This is an
excellent approach to leverage your resilience and grit for achieving the goal
- a vital aspect of a business.
The key takeaway is that failures, mistakes, and shortcomings are not the end;
they are an opportunity to learn, improve, surpass, and grow.
Facilitate check-ins meetings &
explore best practices
The critical intervention that a business
coach can help facilitate is holding short and on-demand meetings for
brainstorming ideas and making action-oriented decisions that culminate into
the fulfillment of the purpose. The true value and impact of a coach is in
their ability to shift the mindset of the team. Nudging people out of their
comfort zone is mandatory for generating a different result and making real and
sustained progress. Trying to do this on your own, adds to the degree of
difficulty faced by the team at this critical juncture.
A coach helps by working ON the issue rather than IN the issue. Implementing changes and facilitating communication are critical.
Monitor progress, provide feedforward and
celebrate success
As a leader, your role is to monitor your
team’s progress while providing them with valuable guidance on each step along
the way. Proving meaningful insights at this stage will help the team see a
clear and visually impactful picture, thus providing tangible information on
what needs immediate improvement and change.
This is a continuous cycle: data
introspection reveals potential issues or impediments; regular meetings allow
for identifying systemic challenges; this sets the stage for generating
creative and innovative ways of problem-solving, and by continuous refinements,
you get better results. This loop enables companies to improve and grow in a
sustained manner.
Also, the vital part of any change and
improvement is celebrating quick wins and success. It boosts the morale of the
team, grows their enthusiasm, and motivates them to tirelessly continue with
their efforts. The ability to recognize success and give credit to your team in
the precise moment when credit is due is the quality of a true leader.
Review shortcomings and realign your
actions with the goal(s)
Data introspection and regular meetings
ensure that your activities are in line with your goals. It is an opportunity
to identify the needs for corrections as and when required. Ultimately,
improving performance by combining data science and coaching means:
1. Relying on
concrete data to pinpoint issues
2. Nudging by an experienced coach to try new approaches
3. Guidance and
feedforward for implementing changes effectively
4. Reflecting on
the outcomes & refining for future growth and improvement
Debrief and develop a plan for continuous
growth
Growth doesn't happen overnight, nor can
it be achieved with a one-time fix. It needs a plan for continuous development
and modification. The initial assessment is the first step, and actions for the
identified impediments are the next step in the right direction. However, it is
not the end; because for your company to have sustained growth and increase in
their valuation, a continuation of this loop is the alchemy that could propel
your company to the next level. The magic lies in logic!
This journey is built on a series of sprint
cycles wherein you can see the finish line at each step along the way. This is
similar to the agile approach made popular by the software industry and now
being used by management consultants in various industries for implementing
gradual improvements leading to a business transformation.
In the context of the educational
industry which I’ve been in an advisory role for the recent 5 years, this data
science + coaching approach yields an increase in student engagement, higher
composite scores, higher placement ratio, etc.
In the context of the I.T staffing and
professional services sector which I’ve worked for over 15 years – this data
science + coaching approach yields revenue growth, higher bill rate, increase
in profits, longer retention of billable resources, higher candidate placement
ratio, etc.
The bottom line!
On one hand, there is 'conversational
intelligence' - information gathered through conversing with teams, AND on the
other hand, there is 'data intelligence' – information gathered through
assessments and test scores. These two when combined by a prudent coach have
the power to bring about incredible results leading to a much-sought-after
transformation. The crux lies in implementing bite-sized changes continually
within an organization.
It is important to note that improvement
is not done for a company, it is done WITH the company by a coach or
consultant.
Tuesday, January 25, 2022
Improving your soft skills using roleplays
As they say “Practice makes progress” – so if you want to improve your communication skills, leadership skills, or any other soft skill, you need to exercise them in various workplace settings. Soft skills cannot be solely taught in theory as it needs practicing through interactions with other people.
Understanding
role-play
Roleplay
is an effective manner to practice your skills in a simulated and safe environment.
It is like a gym for exercising your soft skills and improving them. Role-play
activities allow participants an opportunity to practice how to think off their
feet and respond to real-life situations. This is done in a simulated
environment, so it is safe to learn by making mistakes and improvising.
For
role-playing to be effective, the situations and scenarios must be realistic.
The most significant advantage of these activities is that they can reveal
multiple solutions to a single problem. The debrief after the roleplay about
your responses for a particular situation can yield different approaches and creative
solutions to the specific challenge or issue.
The
best way to make the role-play situations realistic is to evoke real-life
emotions and express a realistic behavior. This heightens the learning
experience and makes the person feel like they have gone through that specific
experience. It helps to learn and imbibe the same traits when facing the actual
situation.
The
importance of soft skills
Whatever
your specific job role is about, most of you will interact with other people. If
your role pertains to dealing with customers then effectively communicating
with them is critical to your success. Customer experience is
everything - that is what converts a website visitor into a customer and that
is how e-commerce grows.
One
of the ways to improve your team’s soft skills is through situational
awareness. It implies recognizing verbal and non-verbal cues and appropriately
responding to them. For this, role-playing exercises can help tremendously. The
same approach holds for leaders. For a team
to be productive, leaders must know how to communicate effectively, listen
to the team members, respond to their feedback, and give feedback in a way that
will enable their team members to move forward and make progress.
Benefits
of Role-Playing
The
most significant benefit of using role-plays is improved performance and
effectiveness. It happens through:
·
Facilitated
practice of various behaviors
·
Discussing
specific issues and concerns
·
Active
participation through a lifelike set-up
·
Accelerated
feedback through debriefs
·
In-the-moment
training when the emotions are being felt
How
to start implementing role-play
1. Get everyone on board - the key ingredient
for the success of role-playing is participation. Encourage
trial and error and explain the importance of ‘fail small and fail fast’.
2. Create a conducive
environment for learning - use activities and icebreakers to bring
participants together as a group.
3. Focus on one situation
at a time –
use one scenario at a time to completely practice the required skill or
behavior. Don't try to cover everything at once.
4. Monitor and improvise - Monitor how participants
interact and accordingly decide to intervene if need be. Guide and keep them on
the right track.
5. Feedback – Provide the
requisite observations for them to correct
negative behaviors. Offer constructive criticism and point out areas for
improvement.
Bottom
line
Role-playing
is an effective method for helping your team members increase
their self-awareness and gain confidence. This improved confidence in their
communication and other skills can have a significant impact on the entire team.
Thursday, December 2, 2021
To get promoted, work as an intrapreneur
![]() |
Think out of the box |
In today’s organizations, there’s fierce competition among co-workers for getting promoted. So, what does one do to get promoted? The answer lies in working as an intrapreneur viz. taking the initiative, working on challenging projects, managing risks, etc. In essence, you have to adopt an entrepreneurial mindset.
Becoming an intrapreneur requires creativity
The
first step you have to take towards becoming an intrapreneur is exercising your
creativity. Unleash your creative side and allow yourself to think outside the
box. Be bold, and don't be afraid to think differently.
How do you awaken your creative side? Curiosity and imagination are the two most valuable aspects. Bringing those two into your work life will do wonders. Suddenly, you will start noticing opportunities where you couldn't discern them before. So, transform your behavior and begin exploring those opportunities on the road to self-improvement.
Inspiration is at the core of innovation
Inspiration
comes from many places and sometimes happens spontaneously, prompted by a trigger
or stimulus. For instance, when you read an article on something and find a new
piece of information, a neural pathway forms in your brain. Our brains are
miraculous things and can concoct the most innovative ideas if you give them a
chance. Explore different and better ways to do things, and you’ll create a new
path for accomplishing the task. Don't shy away from experimenting and
don't be afraid of failure. On the contrary, expect to fail from time to time
and accept it as a normal part of the learning process. Building
resilience to your failures is crucial for growth.
Establish good relationships
To
accomplish anything substantial, in most cases, you need a team. You need
to have a good relationship with those whom you work with on a regular basis. By
establishing effective communication with them, and by building trust, you will
be able to accelerate the pace of progress.
Building mutually beneficial relationships will build the requisite alliance to support each other’s projects. This is the key to build high-performing teams, wherein people trust each other, rely on each other, and support each other.
Think laterally & strategically
Look
at potential issues and problems from different angles and perspectives. This
will enable you to devise a plan or a path leading to the solution. In
addition, you must demonstrate your critical thinking skills. It will make
others perceive you as a leader, a person who will guide them in finding
solutions to their problems.
Visualize the bigger picture in your mind
While
knowing your role and performing your daily duties, empower yourself to
perceive the bigger picture – the wholistic view.
Breaking new ground and pitching it to your bosses or clients will make you stand out among your peers. If your promotion is through a relocation, organize a smooth transition to your new location.
Believe in yourself
The
final step towards being an intrapreneur is self-belief. You need to gain the
trust of your superiors and make them believe in your abilities to take on new
initiatives and lead projects. You need your co-workers to trust that they can
rely on you and perceive you as a leader. Demonstrate your vision for the
entire organization and show you are worthy of more trust. Remember that
progress and growth only happen when you get out of your comfort zone and ‘push
your envelope’.
To summarize - nurturing creativity, fostering innovation, and self-belief are some of the key steps to becoming an intrapreneur. Learn how to stand out as an intrapreneur and get your next promotion!
Monday, October 11, 2021
The new paradigm in the customer-supplier relationship
The relationship between customers and
suppliers has existed for thousands of years. Just like everything else, this
relationship grows over time or diminishes. We need to turn it into something
much more substantial that transcends the usual transactional nature of this
relationship. Let’s talk about this new paradigm in the customer-supplier
relationship.
In the beginning, there was the provider
The basic form of the customer-supplier
relationship was transactional. The customer had a need, and the provider or a
vendor provided for that need. Once the transaction was completed the vendor got
the money, and the customer got the product or service that they bought.
Today, the customer is not looking to just purchase something. They want more value for their money. Hence, suppliers who want to be more successful need to understand their client’s needs at a much deeper level. It is crucial for both parties to become resilient in business.
The vendor becomes the expert
The next stage of evolution transforms a
provider or a vendor into an expert. This change happens when we have a market
with hundreds, or thousands of vendors and the customer needs to decide which
one to choose. These providers offer the same products or services for the same
price point, so there needs to be something more that will help the customer
decide how to make the right decision.
Vendors realize this and understand that they need to become subject matter experts to stay at the top of the market. Today, we call them SMEs. Once a vendor specializes in that particular service or a product, they become the expert. They have vast knowledge in a specific area that gives them the edge. That something extra creates a strong relationship with customers based on trust and accelerates business growth for both parties.
Today’s businesses leverage a supply chain
A supply chain is a system that includes the
customer, different vendors and partners, all aimed at providing a finished
product or service to the customer. It is a panel of experts from various areas
that build
a high-performing team.
Organizations leverage a group of SMEs to create an effective chain of just-in-time providers. This enables a higher ROI for the buyer and helps the supplier to develop economies of scale in their area of expertise.
Each player in the supply chain will flourish by forging a strong partnership with other entities in this chain. A collaborative partnership is a next level in the evolution of a customer-supplier relationship.
How to acquire and retain customers?
To acquire customers, a supplier needs to offer
an excellent product or a service and deliver it in the best possible way. To retain
clients, the supplier needs to offer a sustained value. This will compel
the same client to come to the supplier again for more goods or services. This brings
us to the final stage of the evolution of this relationship.
Evolving to a trusted advisor relationship
Let’s review a few options for a vendor in a
prospective client situation:
·
let the customer do all the research
and choose what they think is the best
·
make a quick sale by selling the
cheapest version of the product or service
·
make a huge profit by selling the most
expensive product or service
While all of these are valid options, in order for a long-term and mutually beneficial relationship the supplier needs to consultatively understand the prospect’s requirements and then educate them on the best choices. That’s when the customer starts perceiving the supplier as an advisor. By relying on the supplier to guide on the best product configuration or service package, the customer leverages this partnership for competitive advantage.
Understanding this new paradigm in the customer-supplier relationship will help both parties to flourish. A supplier must strive to become a valued consultant to their clients, not just someone who provides a commodity. The customer needs an advisor that will guide them past the transaction and into the future. This is the highest level of relationship a business leader can hope to achieve today as a buyer or a seller.